Legal Profit Center : Solutions

Industry Leading Call Center Technology Vertical TeleVantage™ combines the industry’s most innovative and user-friendly IP-PBX, Voice over IP and high value voice applications, including full-featured voicemail, personalized call handling rules and a robust set of call center capabilities.
Case and Practice Management Integration. TeleVantage allows phone numbers to be shared with applications such as LexisNexis® Time Matters such that contacts can be dialed automatically for outgoing calls, and incoming calls can ‘screen pop’ the associated contact, phone or case record when calls arrive.
FAX Alternate Access offers a variety of solutions that enable faxes to be sent and received in a paperless, simple, fast, confidential and documented fashion. Fax servers help to ensure compliance with state and federal regulations in the legal industry. Implementation in conjunction with your TeleVantage phone system ensures that you leave no stone unturned in communicating with your vendors and customers in a professional and timely manner.
Telephones and Specialty Phones From desk sets and cordless phones to high quality voice conferencing telephones, we can provide the right communication tools to meet your business need and your budget.
Headsets A broad offering of commercial quality, secure wireless and corded hands-free headsets are available. Alternate Access is an authorized reseller for both GN Netcom and Plantronics, which together make up 96% of commercial quality headsets for office and mobile workers.
Custom Application Development An experienced development company, Alternate Access has developed numerous applications that increase the value of your system and can differentiate your firm from competitors.
Time and Billing TeleVantage works with Thompson Elite Time and Billing software so that timekeeper billing can be captured automatically and without the cost of inconvenient, manual paper trails.
Dictation TeleVantage works with WinScribe, an affordable, fully featured digital dictation tool that offers easy installation, an intuitive user interface, detailed documentation and on-line help.
For more information on any of these product or service offerings, please click here to complete an Inquiry Form.