LegalProfitCenter enables law practices to minimize time spent on trivial, yet necessary tasks such as record keeping and client phone tag and maximize productivity of client communication, case management and billable time tracking. By increasing customer contact efficiency and call handling and maximizing secure, organized accounting of phone communication, this solution becomes a strategic asset to the growth and success of your firm.

Presence Management (top)

• Enhance productivity via call routing while traveling or out of office
• Visually communicate staff availability to management and co-workers
• Make yourself available to VIP’s for time sensitive requirements
• Proactively manage status indicator from remote locations

Call Control (top)

• Click-to-dial outgoing calls from contact database
• Maintain ability to transfer, record or conference calls from cell phones and remote locations
• Drag and drop set-up for up to 8-party conference calls
• Extension dialing to remote offices

Conference Calls (top)

• Set up as many as 8-Party Calls using standard Desktop Interface
• Schedule conference calls using Conference Manager Application
• Log parties attending conference call
• Record all or part of conference call
• Use optional web conferencing software to host websites internally

Call Recordings (top)

• Automatic or on-demand call recording
• Massive voice storage and archive allows recording of all calls if desired
• Save detailed or technical information from clients or other counsel
• Store and forward voice mail as .wav or .MP3 files
• Record conference calls and send recordings and summaries to email distribution lists

Automatic Record Keeping (top)

• Call tracking and logging by date, account code or case file
• Increase billings by documenting every call automatically (including calls to cell phones)
• Easily export call log data for further analysis

ViewPoint (top)

• Visual representation of incoming calls, voice mail box, call logs and more
• Drag and Drop, Point and Click interface makes training intuitive
• Access voicemail messages through PC interface in desired order
• Record transcription into phone rather than tapes
• Reduce transcription costs by forwarding recorded .wav files directly to transcription department
• Standard internal-use only instant messaging between anyone in the firm

Integration with Case and Practice Management (top)

• View screen pops with case information of incoming callers
• Place calls directly from certain case management software
• Transfer call log data into case or matter record
• Place call recording information in case management system

Marketing (top)

• Track performance of advertising investments
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• Ensure consistent, professional telephone reception for all callers at all locations

Systems Administration (top)

• Readily make moves, additions or changes through graphical systems admin interface
• Manage multiple locations with one administrator

Improved ROLTI (top)

• Enjoy wide variety of specialty phones and headsets from multiple vendors
• Take advantage of new VoIP phone service to reduce long distance costs
• Preserve investment through software only upgrades
• Call Logs, call recordings and other data collected have increasing value to the firm over time